AI services may boost demand rather than destroy jobs, warns against losing human touch
Cheaper AI-powered services could paradoxically increase demand rather than cut jobs, but businesses risk automating away qualities customers actually value.
As artificial intelligence makes services cheaper and more accessible, increased demand could offset job losses rather than eliminate them entirely. However, there is a risk that businesses pursuing automation could strip away the human qualities and personal touches that customers genuinely value in their interactions. The rebound effect suggests that lower costs from AI adoption may create new work rather than simply replacing existing roles.
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NZ Herald
AI rebound effect: Why cheaper services could mean more demand, not fewer jobs
OPINION: Businesses risk automating away the human qualities customers value most.