Half of bank customers frustrated with technology, survey shows
A majority of New Zealand bank customers express frustration with their banks' digital offerings, raising questions about trust in financial institutions.
According to a survey, 51% of customers are frustrated with their bank's technology. The findings highlight ongoing trust issues between consumers and financial brands in New Zealand. The question of whether artificial intelligence could help rebuild these relationships has been raised by commentators.
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NZ Herald
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OPINION: 51% of customers are frustrated with their bank’s tech.