Auckland Transport apologises after removing passenger with assistance dog from bus
Auckland Transport apologised and updated policies after incorrectly removing a passenger and their disability assistance dog from a bus.
A passenger with a disability assistance dog was wrongly denied travel on an Auckland Transport bus after a driver incorrectly insisted the dog wear a muzzle. Police were called during the incident. Auckland Transport has since apologised and reviewed its policies relating to disability assist dogs.
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Stuff
Auckland Transport apologises after passenger with assist dog removed from bus
The transport agency has apologised and updated its policies after a passenger and their disability assist dog were wrongly denied travel.
1News
AT apologises after person with assistance dog wrongly kicked off bus
Yuchen Zheng was incorrectly advised by a driver the dog was required to wear a muzzle, and police were called to the stand-off.
RNZ
Removal of assist dog from bus prompts Auckland Transport apology
The transport agency has reviewed its policies relating to disability assist dogs after a passenger with an unmuzzled animal was denied service.
RNZ
Auckland Transport apologises after passenger denied ride with disability dog
Yuchen Zheng was accompanied by a disability assist dog named Echo upon boarding an AT bus